At Mobilebeat your satisfaction is our number one priority and we want you to feel comfortable when you shop with us.

So, in addition to your rights as a consumer under the Australian Consumer Law legislation, we offer easy returns in the form of an exchange, store credit or refund within 10 days of purchase, subject to the following conditions:

  • Returned items must be in a saleable condition when they arrive at our store or warehouse and must not have any visible signs of wear or use.
  • If the item was purchased at one of our stores it must be returned to the store; if it was purchased online it must be posted back to our warehouse at your own expense.
  • We reserve the right to make a final determination on the state of the item upon inspecting it.
  • Returns of online purchases that are not deemed by us to be in an acceptable condition will be sent back to the customer at their own expense.

To arrange the return of an online purchase please email our support team at for further information.